IGNOU Grievance (iGRAM) 2025: Indira Gandhi National Open University (IGNOU) is a leading institution in India, providing quality education to students through distance learning. With a wide range of academic programs and courses, it caters to a diverse student population. However, given the scale and diversity of the university, it is not uncommon for grievances to arise, whether academic, administrative, or related to services provided by the institution.

To address such concerns efficiently, IGNOU has established a comprehensive Grievance Redressal System, which is available through the online portal called iGRAM (IGNOU Grievance Redressal and Management System). This system ensures that students can file their complaints and track their progress seamlessly, promoting transparency and timely resolution.

In this article, we will guide you on how to raise a complaint, track its status, and better understand the various aspects of the IGNOU Grievance Redressal mechanism.

What is IGNOU Grievance (iGRAM)?

Here is the rewritten table:

IGNOU Grievance Overview
University	Indira Gandhi National Open University (IGNOU)
IGNOU Grievance Portal Link	Check Now
New Query/ Grievance	Write Query/ Grievance
Track Query/ Grievance Response Status	Track Now
Watch the Video	Click Here

IGNOU’s Grievance Redressal System, iGRAM, is an online platform that allows students, staff, and stakeholders to raise complaints or grievances and track their status. This system provides a transparent, efficient, and structured approach to addressing student concerns related to academics, examinations, administrative issues, study materials, evaluation, and more.

The portal is designed to enhance the student experience by ensuring timely resolutions to the issues students face, fostering a healthy and supportive learning environment.

How to File a Complaint at the IGNOU Grievance Portal?

Filing a grievance through the iGRAM portal is a straightforward process. Below is a detailed step-by-step guide on how to file your complaint:

1. Visit the Official IGNOU Website: Begin by visiting the official website of IGNOU: www.ignou.ac.in. This is the home for all services related to the university.
2. Navigate to the Grievance Portal: On the homepage of IGNOU’s website, look for the “Grievance Portal” link, often found under the Student Zone or in the footer section.
3. Access the Grievance Portal: Clicking on the “Grievance Portal” link will redirect you to the official iGRAM page.
4. Register or Log In: If you are using the portal for the first time, you need to register by providing basic details such as:
   • Full name
   • Email ID
   • Contact number
   • Student enrollment number After registering, you will receive login credentials. If you’re already a registered user, simply log in using your existing credentials.
5. Fill in Grievance Details: Once logged in, you will be asked to fill in the details of your grievance. Be sure to include:
   • The nature of your complaint (academic, administrative, etc.)
   • Relevant dates and supporting documents (e.g., examination results, communication with the concerned department)
   • Any previous attempts made to resolve the issue (if applicable)
6. Submit the Complaint: After entering the required information, carefully review all the details to ensure accuracy. Once satisfied, click on the “Submit” button. Upon successful submission, a unique Grievance ID will be generated.
7. Track Your Grievance Status: To track the status of your complaint, simply return to the iGRAM portal and click on the “Track Grievance” or “Check Grievance Status” option. Enter your Grievance ID, and the portal will display the current status of your complaint, including any actions taken.

Who Can Use the IGNOU Grievance Portal?

The iGRAM portal is designed for a wide range of stakeholders within the IGNOU ecosystem, including:

Stakeholder	Who They Are	Purpose of Portal Use
Students	Enrolled in various courses at IGNOU	To raise complaints related to academics, exams, administrative issues, etc.
Learner Support Centers	Regional and Study Centers	To report grievances on behalf of students or to assist in the resolution of complaints.
Faculty and Staff	Teachers and administrative personnel	To file grievances regarding operational, administrative, or academic matters.
University Administrators	Regional and examination center officials	To manage and resolve complaints within their respective jurisdictions.
Other Stakeholders	Alumni, external agencies, etc.	In specific cases, such stakeholders may also file grievances.

Types of Grievances That Can Be Filed

The iGRAM portal allows for the filing of complaints related to a wide range of issues. Some common types of grievances include:

1. Academic Issues:
   • Problems with course materials or assignments.
   • Issues related to examination schedules, results, or evaluations.
   • Lack of study support or guidance from faculty.
2. Administrative Issues:
   • Delays in the admission process or fee payments.
   • Problems with receiving study materials or academic records.
3. Discrimination or Misconduct:
   • Instances of harassment, discrimination, or misconduct by faculty, staff, or fellow students.
4. Infrastructure and Facilities:
   • Issues related to inadequate facilities, such as internet access, classroom availability, or lack of resources at study centers.
5. Other Miscellaneous Concerns:
   • Any other concerns that affect a student’s academic journey or well-being.

Tracking the Status of Your Grievance

Once you have filed a grievance, you may want to keep track of its progress. To do so, follow these steps:

1. Access the Grievance Portal: Go to the iGRAM portal via the official IGNOU website.
2. Click on ‘Track Grievance’: Locate the “Track Grievance” section.
3. Enter Your Grievance ID: Type in the unique ID provided to you upon grievance submission.
4. View the Status: You will be able to view real-time updates regarding your complaint.

The status will show whether the grievance is being investigated, resolved, or if more information is required.

Grievance Redressal Mechanism at IGNOU

Once a grievance is lodged through iGRAM, IGNOU follows a systematic approach to address and resolve it.

1. Acknowledgment: The university will acknowledge the receipt of your grievance and provide a reference number (Grievance ID) for tracking purposes.
2. Investigation: The concerned department or authority will review the details, gather information, and take appropriate action.
3. Resolution: Once the issue is investigated, the university will take necessary steps to resolve the grievance, which may include rectification, compensation, or other remedial measures.
4. Feedback: You will be informed about the resolution of your grievance, and you can provide feedback on the effectiveness of the solution.

Escalation Mechanism

If you are not satisfied with the resolution of your grievance or if the issue is not resolved within a reasonable timeframe, you have the option to escalate the matter. The escalation process allows for higher-level authorities, such as:

• Regional Director
• Vice-Chancellor
• Other senior officials

to review and resolve your complaint.

Frequently Asked Questions (FAQ) for IGNOU Grievance (iGRAM) 2025

Conclusion… The iGRAM system at IGNOU is an essential tool for students and other stakeholders to ensure their grievances are heard and addressed in a timely manner. By following the steps mentioned in this article, you can easily raise a complaint, track its status, and even escalate it if necessary. The commitment of IGNOU to maintaining a positive and transparent learning environment is evident through this grievance redressal mechanism.